Privacy Policy

1. Introduction

Velmora respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how your information is collected, used, stored, and shared when you visit or make a purchase from our website.

2. Information We Collect

We may collect the following types of information:

• Personal details such as name, phone number, email address, and delivery address
• Account information including login credentials
• Order details, product preferences, size and quantity information
• Payment-related data (processed securely via trusted payment gateways)
• Device, browser, IP address, and usage data

3. How We Use Your Information

• To process and deliver your orders
• To manage payments, refunds, and customer support
• To improve our website, products, and user experience
• To communicate important updates, offers, and service notifications
• To prevent fraud and ensure platform security

4. Payment & Financial Information

Velmora does not store your complete card or banking details. All online payments are processed through secure and PCI-DSS compliant third-party payment gateways.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and remember user preferences. You can manage cookie settings through your browser.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, misuse, or alteration. However, no online platform can guarantee 100% security.

7. Sharing of Information

We do not sell or rent your personal data. Information may only be shared with trusted partners such as:

• Delivery and logistics partners
• Payment gateway providers
• Legal or regulatory authorities when required by law

8. Your Rights

You have the right to:

• Access and review your personal information
• Request correction or deletion of your data
• Withdraw consent for marketing communications

9. Policy Updates

Velmora may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us via our Contact page.