Refund & Cancellation Policy

1. Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

• Cancellation requests must be raised from your account or by contacting Velmora support
• Velmora reserves the right to cancel orders due to stock unavailability or pricing errors

2. Eligibility for Refund

A refund may be initiated under the following conditions:

• Product received is damaged or defective
• Wrong product delivered
• Product missing from the package

3. Non-Refundable Items

• Products damaged due to customer misuse
• Items without original packaging or tags
• Personal care or hygiene products (if opened)
• Products marked as “Non-Returnable”

4. Return Process

To initiate a return or refund request, customers must contact us within 7 days of receiving the product.

• Provide order ID and reason for return
• Product images or videos may be requested for verification
• Returned products must be unused and in original condition

5. Refund Timeline

Once the returned product is received and inspected, the refund will be processed within 5–10 business days.

• Online payments will be refunded to the original payment method
• COD refunds may be processed via bank transfer or wallet

6. Replacement Policy

In certain cases, Velmora may offer a replacement instead of a refund, depending on product availability and customer preference.

7. Shipping Charges

Shipping charges are non-refundable unless the return is due to an error from Velmora (wrong or defective product).

8. Changes to Policy

Velmora reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Updates will be posted on this page.

9. Contact Us

For refund, return, or cancellation queries, please reach out via our Contact page or WhatsApp support.